When will my order ship?
Orders always ship next business day via United States Postal Service First Class Mail, a tracking number will be sent to the buyer as soon as the item ships.
How do I know my gems won't be damaged upon arrival?
It is policy that we inspect all gems before they leave the building to make sure they meet our strict standard of quality. And all items are packaged very carefully to ensure no damage during transit.
Do you combine shipping, and do you ship over seas?
Orders are combined when they are placed on the same day, and will be shipped together for the same flat rate of $3.95 for Domestic shipments, and $8.95 for International shipments.
What is your return policy?
Sand Hill Trading Post will go to great lengths to ship your items no more than 3 days after payment is received, however the delivery period may lengthen because of a natural calamity or any situation beyond our control. Please note that the product will be delivered to the shipping address provided by the customer. If for any reason the customer is unhappy with his/her purchase he/she can return the item within 14 days of purchase and receive an exchange or refund. Sand Hill Trading Post is not responsible for return Postage on the item. For orders over 10 line items or more, a 10% restock fee will be charged.